Terms and Conditions

1. Introduction

Last updated: 15/12/2023

This website (the "Site") is owned and operated by Delivery Shark Limited Your access to, use of, placing an order, linking to the Site, or downloading software on the Site (collectively, your "Access") is conditional upon your acceptance and compliance with the terms, conditions, notices, and disclaimers on this page and elsewhere on the Site ("Terms of Use"). If you do not agree with the Terms of Use, please exit this Site. Your Access to the Site constitutes your agreement to be bound by the Terms of Use. We reserve the right to amend the Terms of Use at any time, and you should periodically refer to them on this page and elsewhere on this site. These Terms of Use apply to the use of this website ("Site"). By accessing this Site and/or placing an order, you agree to be bound by the terms and conditions set out below. The Terms of Use of this Site do not affect your statutory rights as a consumer. "You" and "Your" mean the person using this Site to order goods and subject to these Terms of Use. "Delivery Shark," "We," "Us," or "Our" mean Delivery shark Limited registered in England and Wales at Unit 3, Riverside 2, Campbell Road, Stoke-On-Trent, Staffordshire, United Kingdom, ST4 4RJ. Company Registration No. 15159215.

2. Purpose

The purpose of this Site is to provide a simple, convenient, and cost-effective service to hungry consumers, connecting them to restaurants in their area that offer takeaway food. Interactive menus allow customers to build and submit orders at the click of a button.

3. Disclaimers and Limitation of Liability

To the extent permitted by law, Delivery Shark provides this Site and content on an "as-is" and "as-available" basis, and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this Site. We do not guarantee it will be timely or error-free, that defects will be corrected, or that the Site or server making it available is free of viruses or other harmful components. Subject to the previous paragraph, Delivery Shark Limited directors, officers, agents, employees, or contractors shall have no liability for any direct, indirect, special, or consequential losses or damages arising in contract, tort, or otherwise from the use or inability to use this Site. Nothing in these terms shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.

4. Intellectual Property

You may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify, or re-use the materials from this Site for anything other than personal, non-commercial use. All copyright, trademarks, and other intellectual property rights in this Site and its content are owned by or licensed to deliveryshark.co.uk. The deliveryshark.co.uk logo is a trademark of Shropshire Management Group (SMG) Limited

5. Indemnity

You must indemnify and hold harmless deliveryshark.co.uk, its directors, officers, employees, agents, vendors, advertisers, partners, and suppliers against all loss, actions, proceedings, costs, expenses (including legal fees), claims, and damages arising from your Access to and use of this Site, any breach or violation of the Terms of Use of this Site, or your violation of any law or the rights of any third party.

6. Availability

This Site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed, and we reserve the right to alter or withdraw the service at any time.

7. Third Party Sites  

This Site contains links to other websites not under the control of deliveryshark.co.uk. We are not responsible for the practices, content, or availability of such websites. If you decide to access linked third-party websites, you do so at your own risk, and we will not be held responsible or liable for any loss or damages caused by use of or reliance on any contents, goods, or services available on such websites.

8. Limitations of Use  

This Site is intended for access by persons located in the UK. By using this Site, you warrant that any personal information provided by you is true, accurate, current, and complete. You agree not to use the Site for any unlawful or unauthorized purpose, including distributing any unlawful, libellous, abusive, threatening, harmful, or obscene material, interfering with others' use of the Site, or attempting unauthorized access to the Site.

9. Feedback and User Submissions

We do not solicit nor wish to receive any confidential or proprietary information from you. If you do send us any communication or material, you represent and warrant that the information and material are original to you. By sending us such communication or material, you grant us a perpetual, worldwide, royalty-free license to use such communications or material in any way we see fit.

10. Placing an Order

deliveryshark.co.uk endeavors to deal with reputable third parties providing a quality service. However, we accept no responsibility or liability for the quality or quantity of any goods delivered by or collected from said third parties. It is the customer's responsibility to thoroughly check the supplied goods before agreeing to pay for an order.

11. Customer Ratings

Ratings on this Site are for informational purposes only and do not constitute advice. These ratings reflect the opinions of customers who have ordered through the Site, and any statements or opinions made by such customers are their own.

12. Terms & Conditions for deliveryshark.co.uk Promotions

Terms and conditions for promotions conducted on deliveryshark.co.uk are outlined separately for specific promotions, including eligibility criteria, winner selection, and compliance with these terms and conditions.

13. Termination  

We reserve the right to decline a new registration, terminate your right to link to the Site, remove you as a user of this Site, and/or prevent any further use if you violate any of the Terms of Use. We reserve the right to assign or subcontract any or all of our rights and obligations under these terms.

14. Enforceability

If any part of these Terms of Use is deemed unlawful or unenforceable, that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

15. Governing Law

The Terms of Use, Privacy Policy, and any matter relating to this Site shall be governed by English law, and any dispute shall be resolved exclusively in the courts of England.

16. Online Payments (Refunds & Payment Disputes)

For refunds or payment disputes such as chargebacks, please contact us at info@deliveryshark.co.uk quoting your order reference ID. Delivery Shark operates as a platform and manages refunds and/or any payment disputes within its scope of responsibility as a facilitator in the marketplace.

17. Seller Responsibility

Delivery Shark Limited operates as the platform connecting buyers and sellers. While it facilitates transactions, it's important to note that the sellers are responsible for the goods, and Delivery Shark Limited assumes limited responsibility within the confines of its role as a marketplace facilitator.

Web header - Terms of promotions & competitions

Terms for Promotions and Competitions

Deliver shark Merchant partners manage their own promotions. Occasionally, we may assist in marketing. From time to time Delivery Shark's competitions are found on our website under deliveryshark.co.uk/our-comps